Frequently Asked Questions

Metronet Internet is a high-speed fiber-optic internet service provider that delivers reliable and fast internet connectivity through its state-of-the-art fiber network. It works by transmitting data using light signals through glass fibers, resulting in a faster and more reliable internet connection.

Metronet Internet offers a variety of internet packages to suit different needs and budgets. These include fiber internet packages, digital phone home connections, and bundle packages that combine both services. Prices may vary depending on your location and the package you choose.

Metronet Internet is available in select areas across the United States. To check if the service is available in your area, visit our Metronet availability page or contact our customer support team for more information.

To sign up for Metronet Internet service, visit our website and select the package that best suits your needs. You can then enter your address to check availability and proceed with the signup process. You can also call our customer support team to place an order over the phone.

Installation times may vary depending on your location and the type of package you choose. In general, installation can take anywhere from a few days to a few weeks. Our customer support team will provide you with more detailed information about the installation process and timeline.

Metronet Internet does not require long-term contracts for most of its packages. However, some promotional deals may require a minimum term agreement. Please check with our customer support team to find out more about our contract options.

Metronet Internet will provide you with the necessary equipment, including a modem and a router, to set up your internet connection. Our installation team will also help you set up the equipment and make sure everything is working properly.

Metronet Internet offers 24/7 customer support to help you with any issues or concerns you may have. You can contact our support team by phone, email, or through our online chat feature. We also have an extensive online knowledge base and troubleshooting guides to help you resolve common issues quickly and easily.

Metronet Fiber Internet offers speeds of up to 1 Gbps, which is significantly faster than traditional broadband internet services. This allows you to download and upload large files quickly, stream high-quality videos and play online games without lag or buffering. Our fiber internet service also offers symmetrical download and upload speeds, which means you can upload large files just as fast as you can download them.

You can get in touch with Metronet Internet customer support by calling our toll-free number, sending us an email, or using our online chat feature. We also have a dedicated customer support page on our website where you can find answers to frequently asked questions and other helpful resources. If you need additional help or support, our customer support team is always happy to assist you.

Yes, Metronet allows customers to use their own modem and router as long as they are compatible with the service. However, it is recommended to use Metronet-approved equipment to ensure the best experience.

After you place your order, a Metronet technician will visit your location to install the necessary equipment and set up the service. The installation process typically takes a few hours and the technician will ensure that the service is working properly before leaving.

Metronet customer service is available 24/7 via phone, email, or live chat. You can contact customer service at any time to get help with technical issues, billing questions, or other concerns.

Yes, Metronet regularly offers discounts and promotions for new customers. Check the website or contact customer service to find out about current deals and offers.

You can pay your Metronet internet bill online using a credit card or bank account, or by mailing a check. You can also set up automatic payments for convenience.

Yes, Metronet offers additional services such as home phone and TV packages. You can bundle these services with your internet service for added convenience and savings.

Metronet internet service is highly reliable and features a robust fiber optic network. The company provides a service level agreement (SLA) guaranteeing uptime and performance and has a team of dedicated technicians available to troubleshoot any issues that may arise.